Got a question about your order? There's a good chance we've already answered it below. Can't find what you're looking for? Our support team is just an email away.
Customer Support
How fast will I get a response?
We handle messages in the order they arrive and aim to get back to you within 24 hours.
What's the best way to reach you?
- Email us anytime at support@lodings.com
- Or use our contact form — including your full name and order number helps us get back to you faster
Shipping & Delivery
What areas do you ship to?
At the moment, we ship exclusively within the United Kingdom.
Which carriers do you use?
We partner with Royal Mail and Evri to get your order to you quickly and reliably.
How long until my order is processed?
Processing usually takes 1–3 business days. Our daily cutoff is 5:00 PM GMT/BST — orders placed after that begin processing the following business day.
How long is shipping once it's processed?
After processing, delivery generally takes 5–7 business days in transit, depending on your location.
What's the total time from order to delivery?
Combine processing and shipping, and you're looking at 6–10 business days total, from the moment you order to when it lands on your doorstep. You'll find the specifics in your confirmation email.
Can I update my shipping address after I've placed an order?
It's possible, but you'll need to act quickly. Since our team begins processing orders within 1–3 business days, email us right away at support@lodings.com with your name and order number. Once processing or shipping has started, we can't guarantee we'll be able to make the change.
What happens if something I ordered is out of stock?
We'll notify you by email. If the item doesn't come back in stock within two weeks, we'll automatically issue a refund — you won't need to do anything.
How can I track my order?
Visit our Track My Order page and enter your tracking number. If you run into trouble, we're happy to help.
My tracking number isn't showing any updates — what should I do?
Tracking info can take 24–48 hours to activate. If it's still not working after that, reach out and we'll look into it.
Returns & Refunds
My order arrived damaged. What should I do?
We're sorry to hear that. Contact us with your name and order number, and we'll take care of it under our 30-day return policy.
How do I return an item?
- Contact us first — email support@lodings.com with your name, order number, and the reason for your return.
- Fill out the return form — we'll send one for you to complete and include with your package.
-
Mail your return to:
154 Hay Green Lane
Birmingham, England
United Kingdom
B30 1RG
- Ship with tracking — this step is required.
- Send us your tracking number once the package is on its way.
Pack your item carefully, ideally in its original packaging. Note: returns that arrive without a completed form or trackable shipping information will be refused.
What condition does my item need to be in to return it?
To be eligible for a return, your item should be:
- In its original or near-original condition
- Free from significant wear, damage, or missing parts (unless the issue was caused by us)
Who covers the cost of return shipping?
Customers are responsible for return shipping costs — unless the item arrived damaged or defective, in which case Lodings covers the cost.
Do you charge a restocking fee?
No, we don't charge one at all.
How long until I get my refund?
After we receive and inspect your return, we'll email you to confirm it's been approved. From there, your refund will be issued to your original payment method within 10 business days.
Contact Us
Email: support@lodings.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM GMT/BST
We typically respond within 24 hours.
About Our Business
Lodings is operated by:
ECOMMERCE ELYNA LIMITED
154 Hay Green Lane
Birmingham
B30 1RG
United Kingdom
Company registration number: 08634788