Umtausch und Rückgabe

Return & Refund Policy

30-day easy return policy

At Freedom Achievers Shop, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a simple return process.

Overview of return conditions

Return Policy: You have 30 days from the day you receive your order to return items.
Conditions: Items must be unused, in their original condition, and returned in their original packaging.
Easy Returns: Returning items to us is easy, and our customer service team will assist you.

Return costs

For defective products, there are no costs for the customer. This applies if the product is incorrect, was damaged by the carrier, or is otherwise defective.

In case of customer remorse (change of mind): The actual return shipping costs will be charged to the customer. This applies if the customer purchased the wrong product, the item doesn't fit, or they no longer want the item. You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

How to return an item

Contact us: Email our team at info@stalluxe.com with your order number and the reason for the return.
Receive return instructions: We'll email you a return authorization and step-by-step instructions.

Repack your item: Repack the item securely in its original packaging, including all accessories, labels, and documents.

Return it: Drop off your package at the nearest carrier following the instructions in the return authorization email
. Refund process

Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund: After verification, your refund will be processed. It typically takes 7 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

Exchange:  Would you like to exchange for a different size, color, or product? No problem! Contact us, and we'll help you exchange your item quickly and easily.

Non-returnable items:
For hygiene and safety reasons, some items cannot be returned. These products will be clearly marked as non-returnable in the product description.

For further information:

Do you have questions?

Visit our FAQ page or contact our customer service. Frequently asked questions

E-Mail:  info@stalluxe.com
Contact: https://stalluxe.com/pages/kontaktieren-sie-uns

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